FAQs & Troubleshooting
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- 1My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 2How to identify your Operating System (OS).
- 3Download a file from the "Downloads" section and save it to Windows 8 computer.
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5Change the quality of the faxes I send (Fax Resolution).
- 6When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 7Replace the toner cartridge
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 10How can I change the print resolution?
- 11I cannot install the driver when using the Driver Install Tool. (Linux)
- 12Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14What driver package format is supported by my Linux distribution?
- 15The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 16Can I set my Brother machine to forward the faxes I receive to another location?
- 17In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 18"Paper Jam Inside" error appears on the LCD. What should I do?
- 19I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 21What can happen if the wrong paper is used in your machine.
- 22I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 23When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 24I want to print using CUPS while keeping SELinux enabled. (Linux)
- 25Windows 10 Support Information
- 26What is the difference between the toner cartridge and the drum unit?
- 27Verify if the Brother machine has a dial tone
- 28How can I improve poor print quality ?
- 29Uninstall the drivers. (Mac OS X 10.5)
- 30How can I re-install the drivers?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Configure and use PC-FAX (CUPS) (Linux)
- 33Paper size settings are unavailable when I print from OpenOffice (Linux)
- 34Open the Status Monitor
- 35Set the Brother machine to prevent public access to certain features.
- 36Do I need a telephone line to send and receive faxes with my Brother machine?
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 41How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 42I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 43How can I program my Brother machine's electronic cover page?
- 44When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 45How do I set up an answering machine (TAD) to work on the same line as my Brother machine?
- 46"Paper Jam Tray" error appears on the LCD. What should I do?
- 47Document Jam
- 48When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 49The keys on the control panel do not respond.
- 50I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?