FAQs & Troubleshooting
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123 Results
- 1Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 2How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 3I cannot print using a HSe cassette.
- 4The display remains blank after the power is turned on.
- 5P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 6What is P-touch Library?
- 7How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 8What is the Label List? (P-touch Editor 5.x for Windows)
- 9How do I clean / maintain my printer?
- 10(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 11How to insert a tube
- 12How to install the rechargeable Li-ion battery (optional)
- 13My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 14When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 15(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16I cannot print after updating the firmware or font data.
- 17Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 18How to charge the rechargeable Li-ion battery
- 19(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 20Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 21I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 22Using the Printer Setting Tool (for Windows)
- 23The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 24How to identify your Operating System (OS) for Windows or Mac
- 25How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 26How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 27The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 28When I print a long label or many labels continuously, printing suddenly stops.
- 29(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 30The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 31Why do stripes appear on my label?
- 32I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 33How to insert a ribbon cassette
- 34Power Supply
- 35How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 36The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 37The label or tube is not printed.
- 38The tape does not cut well.
- 39How to install Brother software on a computer not connected to the Internet
- 40The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 41How to use Auto Power-Off Time
- 42When printing from an application, the application's "Collate" setting does not work correctly.
- 43Using Cable Label Tool
- 44How do I print labels distributed to multiple printers?
- 45What is P-touch Update Software?
- 46Getting ready to use your printer.
- 47Using the Device Settings (for Windows)
- 48Can I apply device setting changes to another printer?
- 49How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 50Some parts of the label are not printed. (P-touch Editor 5.x for Windows)