FAQs & Troubleshooting
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112 Results
- 1Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 2The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 3I cannot print using FLe tape and get an error message.
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 6P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 7I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 8I cannot print after updating the firmware or font data.
- 9How to insert a ribbon cassette
- 10I cannot print using a HSe cassette.
- 11How to transfer a template to the printer from Cable Label Tool
- 12How to delete the registry information and files related to the printer driver
- 13How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 14How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 15The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 16How do I clean / maintain my printer?
- 17Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 18Using Cable Label Tool
- 19What is P-touch Library?
- 20My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 21How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 22Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 23My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 24How to create numerically serialized tubes / labels
- 25The tape got jammed or stuck in the printer.
- 26The top and base layers of the laminated tape are misaligned.
- 27How to identify your Operating System (OS) for Windows or Mac
- 28The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 29I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 30How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 31Using the Printer Setting Tool (for Windows)
- 32Installing the software (for Windows)
- 33Using the Device Settings (for Windows)
- 34Power Supply
- 35How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 36Can my printer use TZ/TZe tapes?
- 37How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38What kind of labels can be printed by Cable Label Tool?
- 39How to insert a tape cassette
- 40Getting ready to use your printer.
- 41Can I check the printer's usage log?
- 42How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 43Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 44The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 45The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 46How do I uninstall the printer driver?
- 47The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 48How to use P-touch Library
- 49How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 50How to charge the rechargeable Li-ion battery