FAQs & Troubleshooting
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62 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How to identify your Operating System (OS).
- 3Check the firmware version.
- 4I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 8Loading the Carrier Sheet.
- 9Cannot find the scanner (Error Code 2019: Initialization Failed)
- 10Delete a network scanner entry. (Linux)
- 11The scanned image is skewed.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Uninstall Scan-key-tool. (Linux)
- 14Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 15Colors in the scanned image are dark.
- 16Operation system return error
- 17When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 18Scan using XSane or GIMP (Linux)
- 19The scanned documents are put into the incorrect order. (macOS)
- 20Uninstall the scanner driver. (Linux)
- 21Install PaperPort™ 12SE onto Windows 10.
- 22Install Presto!® BizCard® onto Windows 10.
- 23Bleed-through is seen in the scanned image.
- 24Uninstall the scanner driver (Windows).
- 25What driver package format is supported by my Linux distribution?
- 26Command List of brscan. (Linux)
- 27Important points for specifying the scan area (Linux)
- 28Pre-Required Procedures (Linux)
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30Scan a document longer than 35.6 cm (14 inches).
- 31I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 32I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 33The file size is too large.
- 34Change the paper settings. (Using DSmobileCapture)
- 35I cannot install the scanner drivers.
- 36The scan speed is too slow.
- 37My scanned image is missing.
- 38My scanner does not turn on.
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40I do not have or lost the black and white calibration sheet.
- 41Paper suitable for scanning
- 42Calibrate your scanner.
- 43My scanner is connected but it will not feed my document or do anything else.
- 44Can I print from or scan to Android™ Smartphone?
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46Clean the inside of the machine.
- 47Configure the Scan to Email Feature (Linux)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49Windows 10 Support Information
- 50The scan quality is poor.