FAQs & Troubleshooting
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49 Results
- 1Document Jam
- 2When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Acceptable Documents
- 5Scanning and Other Problems
- 6Reset Your Brother Machine
- 7The scanning speed is slow when scanning from my machine. (Windows)
- 8Load a Plastic Card
- 9(Video) Clean the Scanner and Rollers
- 10Open the Control Panel (For Windows)
- 11Error and Maintenance Indications
- 12Load Standard Size Document
- 13Load Documents
- 14I do not have or lost the black and white calibration sheet.
- 15Uninstall the Brother Software and Drivers (Windows)
- 16Printing/ Scanning with a mobile device
- 17Uninstall the drivers. (macOS 10.14 - macOS 12)
- 18What driver package format is supported by my Linux distribution?
- 19(Video) Calibrate Your Brother Machine
- 20Command List of brscan. (Linux)
- 21What is Remote Setup?
- 22Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 23Clean the Scanner and Rollers
- 24Change the brscan5 scan settings using XSane (Linux)
- 25Uninstall Scan-key-tool. (Linux)
- 26Update the Driver or Firmware for your Brother machine
- 27Important points for specifying the scan area (Linux)
- 28Change the General Settings Using Remote Setup
- 29Set Up the Brother Machine Using Remote Setup (Mac)
- 30Set Up the Brother Machine Using Remote Setup (Windows)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Check the firmware version.
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34How to identify your Operating System (OS).
- 35Uninstall the drivers. (macOS 13 or greater)
- 36Check the Serial Number
- 37I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 38Scan using XSane or GIMP (Linux)
- 39Where can I download Brother iPrint&Scan application for Mac?
- 40Delete a network scanner entry. (Linux)
- 41Install your Brother machine's software from Full Driver Package. (Windows)
- 42Calibrate Your Brother Machine
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Configure the Scan to Email Feature (Linux)
- 46Uninstall the scanner driver. (Linux)
- 47Load Non-standard Size Document
- 48I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 49Scan a document longer than 37.5 cm (14.76 inches).