FAQs & Troubleshooting
![]() |
Popular |
236 Results
- 1Paper Jam
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Load A4/Letter paper
- 5Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 6Brother iPrint&Scan cannot find my Brother machine (macOS)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Print using only the black ink tank when the Color tanks have run out.
- 10Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 11What is Brother iPrint&Scan?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Print as a Poster (Windows®)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 18Setup a Brother machine on a wireless (Wi-Fi) network.
- 19Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 20(Video) Fill the ink tanks
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 23The printer status is Offline or Paused.
- 24Ink Low
- 25Cover is Open
- 26Refill Ink
- 27My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 28Protect your Brother machine against unauthorised access over the network
- 29Printing/ Scanning with a mobile device
- 30(Video) Set up your Brother machine
- 31(Video) Connect telephone line and power cords
- 32"Offline" appears on the Status Monitor.
- 33How to identify your Operating System (OS).
- 34Ink Box Full / InkBox Full
- 35Change the printer driver settings (Windows/macOS)
- 36Improve poor print quality.
- 37I cannot print on a wireless (Wi-Fi) network (Windows)
- 38My Brother machine could not be found over the network when I installed drivers on my computer.
- 39Delete print jobs from the print queue.
- 40Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 41No Paper / No Paper Fed
- 42I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 43Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46Document Jam
- 47Load envelopes
- 48I cannot find some options in the Print dialog box (macOS 11 or later)
- 49Cannot print after a Windows 10 update (June 2020)
- 50Printing is slow or printed images are too dark (Windows)