FAQs & Troubleshooting
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232 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2What is Brother iPrint&Scan?
- 3Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 4Print using only the black ink tank when the Color tanks have run out.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8(Video) Load A4/Letter paper
- 9Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 10I still receive the error message "Paper Jam" after I removed the jammed paper.
- 11Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16What driver package format is supported by my Linux distribution?
- 17(Video) Unpack your Brother machine
- 18(Video) Connect the cords
- 19One or more of my colors are not printing (blank).
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22(Video) Fill the ink tanks
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24No Paper Fed
- 25(Video) Load an Envelope
- 26My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 27Document Jam
- 28Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30"Offline" appears on the Status Monitor.
- 31Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 32The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 33Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34How to identify your Operating System (OS).
- 35Unable to Print 5X
- 36Can third party ink be used to refill the ink tanks?
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 41Unable to Print 3X
- 42Low Temperature
- 43The printer status is Offline or Paused.
- 44I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 45Out of Memory
- 46Improve poor print quality.
- 47Refill Ink
- 48Load envelopes
- 49"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 50Connect your Brother machine to your mobile device via a wireless router or access point.