FAQs & Troubleshooting
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178 Results
- 1(Video) Load A4/Letter papers
- 2Cannot Print XX or Print Unable XX
- 3Install the Brother iPrint&Scan application (for mobile device)
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 7Low Temperature
- 8(Video) How to Email Print
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Cannot print after a Windows 10 update (June 2020)
- 11Other Problems
- 12Check the Print Alignment from Your Brother Machine
- 13Check the Print Quality
- 14(Video) Fill the ink tanks
- 15Printer Jam or Paper Jam
- 16I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 17Access Web Based Management
- 18Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 19(Video) When I print photos, the color quality is not good.
- 20(Video) Set up your Brother machine
- 21(Video) Load Envelopes
- 22The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 23The printer status is Offline or Paused.
- 24The scanning speed is slow when scanning from my machine. (Windows)
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Add your Brother machine with AirPrint (macOS)
- 27I cannot print full-page photos or images using Email Print.
- 28Check ink level, then press [OK]
- 29Change the Print Options to Improve Your Print Results
- 30Load Documents on the Scanner Glass
- 31Ink Low
- 32Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 33What driver package format is supported by my Linux distribution?
- 34(Video) Update the Driver or Firmware for your Brother machine
- 35Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Load Paper in the Manual Feed Slot
- 38Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 39Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 40When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 41Reset Your Machine
- 42Improve poor print quality.
- 43Large characters are printed incorrectly. (Linux)
- 44I installed scan-key-tool, but it does not work. (Linux)
- 45I cannot install the Brother software (Mac)
- 46I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 47When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 48Clean the Paper Pick-up Rollers
- 49Glossy Paper does not feed correctly.
- 50I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)