FAQs & Troubleshooting
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227 Results
- 1(Video) Load A4/Letter paper
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4(Video) Load an Envelope (Manual Feed Slot)
- 5Paper Jam
- 6The printer status is Offline or Paused.
- 7Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10(Video) Fill the ink tanks
- 11What is Brother iPrint&Scan?
- 12Unable to Print XX
- 13Refill Ink
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18Improve poor print quality.
- 19When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 20Print as a Poster (Windows®)
- 21(Video) Connect telephone line and power cords
- 22Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 23Ink Box Full / InkBox Full
- 24Print using only the black ink tank when the Color tanks have run out.
- 25Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 26Add your Brother machine with AirPrint (macOS)
- 27I cannot print on a wireless (Wi-Fi) network (Windows)
- 28(Video) Unpack your Brother machine
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30Low Temperature
- 31The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 32Cover is Open
- 33Set up a Brother machine and your mobile device on a wireless network
- 34Printing/ Scanning with a mobile device
- 35Loading paper in the manual feed slot.
- 36Change the printer driver settings (Windows/macOS)
- 37No Paper / No Paper Fed
- 38Brother iPrint&Scan cannot find my Brother machine (macOS)
- 39Sleep
- 40Print a web page from iPrint&Scan when using an Android™ mobile device.
- 41I cannot make borderless prints.
- 42Paper Size Mismatch / Size Mismatch
- 43Manual Feed
- 44What is the recommended paper?
- 45"Offline" appears on the Status Monitor.
- 46How to identify your Operating System (OS).
- 47High Temperature
- 48The edge of glossy paper is smudged.
- 49Ink Low
- 50I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)