FAQs & Troubleshooting
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171 Results
- 1Printer Jam or Paper Jam
- 2(Video) Load A4/Letter papers
- 3Paper is Jammed Inside the Machine
- 4Install the Brother iPrint&Scan application (for mobile device)
- 5(Video) Set up your Brother machine
- 6Check the ink level and then press [Stop]
- 7Error and Maintenance LED Indications
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Print Unable XX
- 10Refill Ink
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 13The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 14I cannot print on a wireless (Wi-Fi) network (Windows)
- 15No Paper / No Paper Fed
- 16Paper Size Mismatch / Wrong paper size
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19Other Problems
- 20(Video) Fill the ink tanks
- 21Load Paper in the Manual Feed Slot
- 22Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24The printer status is Offline or Paused.
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Where can I download Brother iPrint&Scan application for Mac?
- 27I cannot print on a wireless (Wi-Fi) network (Mac)
- 28Check the Print Quality
- 29Improve poor print quality.
- 30Set up your Brother machine on a wireless network (Windows/macOS)
- 31Clean the Print Head from Your Brother Machine
- 32Check the remaining ink or toner level (Linux)
- 33Large characters are printed incorrectly. (Linux)
- 34Change the Print Options to Improve Your Print Results
- 35How to identify your Operating System (OS).
- 36Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 37Unable to Scan
- 38Change the printer driver settings (Windows)
- 39Clean the Paper Pick-up Rollers
- 40(Video) When I print photos, the color quality is not good.
- 41Out of Memory
- 42What is the recommended paper?
- 43Uninstall the Brother Software and Drivers (Windows)
- 44Delete a network scanner entry. (Linux)
- 45Clean the Scanner
- 46What is the default password for my Brother machine?
- 47I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 48I cannot install the Brother software (Mac)
- 49Enable the Brother machine's network interface.
- 50"Offline" appears on the Status Monitor. (Windows)