FAQs & Troubleshooting
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174 Results
- 1I still receive the error message "Paper Jam" after I removed the jammed paper.
- 2Refill Ink
- 3(Video) Fill the ink tanks
- 4No Paper Fed
- 5(Video) Unpack your Brother machine
- 6Can I print from or scan to Android™ Smartphone?
- 7(Video) Load A4/Letter paper
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9(Video) Load an Envelope
- 10Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 11How to identify your Operating System (OS).
- 12Unable to Print 3X
- 13Wrong Paper Size / Wrong Paper
- 14Paper Jam
- 15Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 16Ink Box Full / InkBox Full
- 17Ink Low
- 18Can third party ink be used to refill the ink tanks?
- 19What driver package format is supported by my Linux distribution?
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22(Video) Set up your Brother machine
- 23(Video) Connect the cords
- 24Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 29Unable to Print 5X
- 30Locate files scanned with ControlCenter2 (For Macintosh)
- 31Change the printer driver settings (Windows/macOS)
- 32The printer status is Offline or Paused.
- 33My Brother machine feeds multiple sheets of paper at a time.
- 34When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 35When I print, the pages are smudged with ink.
- 36Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 37Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 38I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 39I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42The scanner cover support has come off. (With Video Instructions)
- 43Check the firmware version.
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45Load paper in the paper tray
- 46The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 47Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 48Can I print from and scan to iPhone, iPod touch and iPad?
- 49Unable to Print XX
- 50Make copies using my Brother machine.