FAQs & Troubleshooting
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193 Results
- 1The printer status is Offline or Paused.
- 2Firewall port requirements of the Scan Key Tool (Linux)
- 3Scan and save a document in PDF format (Scan to File)
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Paper Jam
- 6Delete print jobs from the print queue.
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8I cannot remove red-eye.
- 9When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 10One or more of my colors are not printing (blank). What can I do?
- 11When I print, the pages are smudged with ink. What should I do?
- 12Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 13Configure the Scan to Email Feature (Linux)
- 14Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 17I still receive the error message "Paper Jam" after I removed the jammed paper.
- 18The edge of glossy paper is smudged.
- 19Make my copied images lighter or darker.
- 20My machine does regular cleaning cycles in the night. How can I correct this?
- 21Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 22I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 23Can third party ink be used to refill the ink cartridges?
- 24In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 25Scan a document in Mac OS X 10.7.
- 26Replace Ink
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30How do I load envelopes into my machine?
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 32Open the Control Panel (For Windows)
- 33When printing documents the characters appear ghosted, blurry, or doubled.
- 34The ink cartridges run out very quickly. Is there any reason for that?
- 35Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 36The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 37I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 38The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 39Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 40Locate files scanned with ControlCenter2 (For Macintosh)
- 41Locate files scanned with ControlCenter3 (For Windows)
- 42No Paper Fed
- 43Where is the USB port on the machine?
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45Set the date and time
- 46Improve my Brother machine's copy quality.
- 47Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 48What driver package format is supported by my Linux distribution?
- 49When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 50How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)