FAQs & Troubleshooting
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194 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 3Scan and save a document in PDF format (Scan to File)
- 4I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 5I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 6Configure scan settings without administrator privileges (Linux)
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Delete print jobs from the print queue.
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10I still receive the error message "Paper Jam" after I removed the jammed paper.
- 11Make my copied images lighter or darker.
- 12When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 13Load paper in the paper tray
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16When I print images, the quality is not good (Linux)
- 17I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 18Can I print from or scan to Android™ Smartphone?
- 19How do I know which side up my photo paper should be in the tray?
- 20When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 21Paper Jam
- 22Replace Ink
- 23How do I load envelopes into my machine?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 26Print command (LPR) (Linux)
- 27When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 28Firewall port requirements of the Scan Key Tool (Linux)
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30Install FaceFilter Studio onto Windows 10.
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 35How to identify your Operating System (OS).
- 36The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 37Locate files scanned with ControlCenter3 (For Windows)
- 38The edge of glossy paper is smudged.
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40Where can I find the ink cartridges for my new Brother machine?
- 41Change the printer driver settings (Windows/macOS)
- 42When I scan a document using ControlCenter, the scanned file size is too big.
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44Ink Low
- 45How do I clear the message "Cannot Detect" from the display?
- 46I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 47Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 48I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 49Where can I get FaceFilter Studio and what can I do with this application?
- 50I cannot remove red-eye.