FAQs & Troubleshooting
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239 Results
- 1Improve poor print quality.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Install Starter Ink
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8What is the recommended paper?
- 9I'm using Macintosh. What is the PreScan option used for?
- 10The scanner cover support has come off. (With Video Instructions)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Can third party ink be used to refill the ink cartridges?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Where can I find the ink cartridges for my new Brother machine?
- 16The printer status is Offline or Paused.
- 17I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 18Cannot print after a Windows 10 update (June 2020)
- 19Print a web page from iPrint&Scan when using an Android™ mobile device.
- 20I cannot make borderless prints.
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 23Where is the USB port on the machine?
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 25Replace Ink
- 26Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 27Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 28Scan a document in Mac OS X 10.7.
- 29I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 30I want to print using CUPS while keeping SELinux enabled. (Linux)
- 31Important points you need to confirm before configuring your Brother machine for a wireless network.
- 32When I print photos, the color quality is not good.
- 33What driver package format is supported by my Linux distribution?
- 34Scan from the Brother iPrint&Scan application using Windows Phone.
- 35Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37Scan and save a document in PDF format for Macintosh (Scan to File)
- 38Can I adjust the Sleep Mode setting?
- 39Load envelopes
- 40My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42To install the printer driver easily using a tool. (Linux)
- 43I cannot print from my computer via USB.
- 44When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 45Set the date and time
- 46Is there a way to view how much ink is remaining?
- 47I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I cannot print using my Brother machine on a wireless network (Windows)
- 50I cannot print using my Brother machine on a wireless network (Mac)