FAQs & Troubleshooting
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- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10The scanner cover support has come off. (With Video Instructions)
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12Ink Absorber Full
- 13Low Temperature
- 14The printer status is Offline or Paused.
- 15Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 16Out of Memory
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 21What is Brother iPrint&Scan?
- 22What is AirPrint?
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26Is there any way to reduce Ink consumption?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29Cannot print after a Windows 10 update (June 2020)
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31Wrong Ink Color
- 32Printing/ Scanning with a mobile device
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 35The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 36Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 37Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 38High Temperature
- 39How do I know which side up my photo paper should be in the tray?
- 40Cannot Detect
- 41When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 42Can third party ink be used to refill the ink cartridges?
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44Paper Jam
- 45Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 46I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 47Where can I download Brother iPrint&Scan application for Mac?
- 48The driver installation finished successfully but I cannot print. (Linux)
- 49I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 50Where do I find manuals for my Brother machine?