FAQs & Troubleshooting
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183 Results
- 1Install Starter Ink
- 2Can third party ink be used to refill the ink cartridges?
- 3Paper Jam
- 4Load envelopes
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6The scanner cover support has come off. (With Video Instructions)
- 7Can I print from or scan to Android™ Smartphone?
- 8Replace Ink
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12No Ink Cartridge
- 13Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 14What driver package format is supported by my Linux distribution?
- 15Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 16Delete print jobs from the print queue.
- 17Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19Unable to Print 5X
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21No Paper Fed
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Load paper in the paper tray
- 27After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 28"Offline" appears on the Status Monitor.
- 29Cannot Detect Ink Volume
- 30I still receive the error message "Paper Jam" after I removed the jammed paper.
- 31The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 32Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN button on my Brother machine
- 33Unable to Scan AX
- 34Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 35Ink Absorber Full
- 36Low Temperature
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38How do I know which side up my photo paper should be in the tray?
- 39The printer status is Offline or Paused.
- 40Wrong Paper Size
- 41When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 42Improve poor print quality.
- 43Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 44Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 45Large characters are printed incorrectly. (Linux)
- 46Printing result in Windows Photo Viewer is light.
- 47Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 48When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 49Scan a document in Mac OS X 10.7.
- 50Scan a document from a Windows XP application