FAQs & Troubleshooting
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183 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3The scanner cover support has come off. (With Video Instructions)
- 4Can third party ink be used to refill the ink cartridges?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Paper Jam
- 7Change the printer driver settings (Windows/macOS)
- 8When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 9No Paper Fed
- 10Is my Brother machine compatible with Windows Vista?
- 11I'm using Macintosh. What is the PreScan option used for?
- 12What driver package format is supported by my Linux distribution?
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16Cannot Detect Ink Volume
- 17I still receive the error message "Paper Jam" after I removed the jammed paper.
- 18Install Starter Ink
- 19How do I know which side up my photo paper should be in the tray?
- 20Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 21Print using only the black ink cartridge when the Color cartridges have run out.
- 22When I print, the pages are smudged with ink.
- 23Improve poor print quality.
- 24Replace Ink
- 25Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 26My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 27The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 28The downloaded driver's name is different from my machine's name. (Linux)
- 29I installed scan-key-tool, but it does not work. (Linux)
- 30"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32Windows 10 Support Information
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36Locate files scanned with ControlCenter2 (For Macintosh)
- 37The edge of glossy paper is smudged.
- 38No Ink Cartridge
- 39Ink Low
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41Wrong Paper Size
- 42When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44One or more of my colors are not printing (blank).
- 45Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 46The keys on the control panel do not respond or triple beep when I press them.
- 47What is the recommended paper?
- 48Configure and use the Scan Key Tool (Linux)
- 49Uninstall the scanner driver. (Linux)
- 50I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)