FAQs & Troubleshooting
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287 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 3When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 4Adjust color settings by using the custom setting in the printer driver
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Protect your Brother machine against unauthorised access over the network
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Can I print from or scan to Android™ Smartphone?
- 12How do I clear the message "Jam Inside" from the LCD display?
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 18I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 19How do I improve the color density? (Print Calibration)
- 20How do I replace the waste toner box?
- 21How do I turn off/on the Toner Save Mode?
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 23I cannot print from my computer via USB.
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 30Scan from the Brother iPrint&Scan application using Windows Phone.
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 32Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 33Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 34Locate files scanned with ControlCenter2 (For Macintosh)
- 35Change the printer driver settings (Windows/macOS)
- 36When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 37When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 38When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 39How do I clear the message "Jam Rear" from the LCD display?
- 40How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 41What kind of memory can I use?
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43Can I print from DOS applications?
- 44What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 45Replace the toner cartridge
- 46I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48ControlCenter3 displays a blank screen at startup (Windows)
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.