FAQs & Troubleshooting
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287 Results
- 1A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 2I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6How to identify your Operating System (OS).
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8What is the recommended paper?
- 9What driver package format is supported by my Linux distribution?
- 10How do I re-install the drivers?
- 11How do I turn off/on the Toner Save Mode?
- 12Protect your Brother machine against unauthorised access over the network
- 13What is Brother iPrint&Scan?
- 14Can I print on transparencies e.g. for overhead projectors?
- 15My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 16The image is ghosted.
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 19Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23Tips for copy/scanning and preventing document jams
- 24The printer status is Offline or Paused.
- 25The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 26Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 27Scan a document from a Windows XP application
- 28How do I replace the belt unit?
- 29How do I clear the message "Jam Rear" from the LCD display?
- 30Printouts have wrinkles.
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32I'm using Macintosh. What is the PreScan option used for?
- 33Uninstall printer drivers (Linux)
- 34Scan a document into ScanSoft™ PaperPort™ 11SE
- 35I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Delete print jobs from the print queue.
- 38Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 42Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 43Can I use AirPrint with my Brother machine?
- 44I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 45I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 46Locate files scanned with ControlCenter2 (For Macintosh)
- 47I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 48I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 49Is my Brother machine compatible with Windows Vista?
- 50Which E-mail packages are compatible with ControlCenter3?