FAQs & Troubleshooting
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205 Results
- 1What driver package format is supported by my Linux distribution?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Delete print jobs from the print queue.
- 5I cannot start ControlCenter4.
- 6Cover is Open
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8Page skewed
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11Can I use AirPrint with my Brother machine?
- 12Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 13I cannot print from my computer via USB.
- 14NO TONER
- 15No Paper
- 16Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 17Curled (video instructions available)
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19Uninstall the drivers. (Mac OS X 10.5)
- 20Pre-Required Procedures (Linux)
- 21Combine multiple scanned documents into a single file with PaperPort™
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24The printer status is Offline or Paused.
- 25JAM INSIDE
- 26JAM TRAY 1
- 27REPLACE DRUM
- 28What is the recommended paper?
- 29My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 30Install the built-in drivers (For Windows 8 and Windows 10)
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 34"Offline" appears on the Status Monitor.
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36How to identify your Operating System (OS).
- 37I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 38I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 39I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 40CARTRIDGE ERROR
- 41Duplex Disabled
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43MANUAL FEED
- 44In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 45Scan a document in Windows 8 and Windows 10.
- 46Out of Memory
- 47Drum End Soon
- 48What kind of paper can I use?
- 49Faint
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.