FAQs & Troubleshooting
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205 Results
- 1Replace Toner
- 2What driver package format is supported by my Linux distribution?
- 3Duplex Disabled
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Page skewed
- 6Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10No Paper
- 11Curled
- 12JAM INSIDE
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 15Delete print jobs from the print queue.
- 16How to identify your Operating System (OS).
- 17Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19Clean the paper pick-up roller (video instructions available)
- 20Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 21Cover is Open
- 22Drum Error (Drum!)
- 23Lines across the page
- 24White lines across the page
- 25I am unable to print from a client PC to a printer on a print server. (Linux)
- 26"Offline" appears on the Status Monitor.
- 27Can I print from or scan to Android™ Smartphone?
- 28Scan a document into PaperPort™ using the TWAIN driver
- 29JAM DUPLEX
- 30Curled or wavy
- 31When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 32REPLACE DRUM
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Configure the Scan to Email Feature (Linux)
- 36Cannot print after a Windows 10 update (June 2020)
- 37The downloaded driver's name is different from my machine's name. (Linux)
- 38"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 39Print command (LPR) (Linux)
- 40I installed scan-key-tool, but it does not work. (Linux)
- 41I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 42Uninstall printer drivers (Linux)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Possible solutions for print quality issues
- 45When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 46Open the Status Monitor
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49Check Connection
- 50I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.