FAQs & Troubleshooting
![]() |
Popular |
201 Results
- 1Curled
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3REPLACE DRUM
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5Wrinkles or creases
- 6Print on envelopes, labels, or thick paper from the manual feed slot.
- 7Hollow print
- 8What driver package format is supported by my Linux distribution?
- 9Scan a text document and convert it into a text file (For Windows)
- 10JAM INSIDE
- 11I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 12When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 13Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15How to identify your Operating System (OS).
- 16I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 17Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 18Curled (video instructions available)
- 19Uninstall the drivers. (Mac OS X 10.5)
- 20Envelope creases
- 21Black toner marks across the page
- 22Print command (LPR) (Linux)
- 23Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Uninstall printer drivers (Linux)
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27Delete print jobs from the print queue.
- 28Check Connection
- 29Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 30Locate files scanned with ControlCenter2 (For Macintosh)
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34Clean the paper pick-up roller (video instructions available)
- 35Is my Brother machine compatible with Windows Vista?
- 36Toner Low or Prepare New Toner Cartridge
- 37Out of Memory
- 38The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 39A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 40Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 41I cannot install the driver when using the Driver Install Tool. (Linux)
- 42Where can I download Brother iPrint&Scan application for Mac?
- 43I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 44Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 45How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 46Open the Control Panel (For Windows)
- 47I cannot start ControlCenter4.
- 48I cannot print from my computer via USB.
- 49How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 50The printer status is Offline or Paused.