FAQs & Troubleshooting
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172 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 4What driver package format is supported by my Linux distribution?
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6Scan and save a document in PDF format (Scan to File)
- 7I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 8Pre-Required Procedures (Linux)
- 9"Offline" appears on the Status Monitor.
- 10Delete print jobs from the print queue.
- 11Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13How to identify your Operating System (OS).
- 14I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 16Is my Brother machine compatible with Windows Vista?
- 17"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 18Large characters are printed incorrectly. (Linux)
- 19ControlCenter3 displays a blank screen at startup (Windows)
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Can I print from or scan to Android™ Smartphone?
- 22I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 23When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 24Scan a document from a Windows XP application
- 25How do I clear paper jams at the back of the machine?
- 26How do I clear paper jams inside the machine?
- 27How do I clean the corona wire?
- 28I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 31When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 32Delete a network scanner entry. (Linux)
- 33Important points for specifying the scan area (Linux)
- 34All print jobs are aborted and nothing is printed. (Linux)
- 35I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 36I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 37When printing with monochrome laser printer, the print position shifts. (Linux)
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Install PaperPort™ 12SE / 14SE onto Windows 10.
- 40Windows 10 Support Information
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43What is the difference between the toner cartridge and the drum unit?
- 44I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46Change the printer driver settings (Windows/macOS)
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48The printer status is Offline or Paused.
- 49The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
