FAQs & Troubleshooting
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294 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7How can I print, fax, copy and scan using A3/Ledger size paper?
- 8Locate files scanned with ControlCenter2 (For Macintosh)
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10Scan and save a document in PDF format (Scan to File)
- 11I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 12Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 13How do I know which side up my photo paper should be in the tray?
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15What driver package format is supported by my Linux distribution?
- 16The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 19Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 20When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 21I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 22I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 23Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 24I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 25I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 26When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 27I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 28I'm using Macintosh. What is the PreScan option used for?
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 31How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 32When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 33I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 34Change the user interface of ControlCenter3
- 35I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 36When I scan a document using ControlCenter, the scanned file size is too big.
- 37The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 40Open the "Scanners and Cameras" and Properties.
- 41Locate files scanned with ControlCenter3 (For Windows)
- 42I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 43I cannot use the "Modules Update" button on Web BRAdmin.
- 44Replace Ink
- 45I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 46I am sharing my Brother machine. I can print but cannot scan.
- 47I can print but cannot scan via network. (For Mac)
- 48I can print but cannot scan via network. (For Windows)
- 49I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 50I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.