FAQs & Troubleshooting
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241 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2Scan and save a document in PDF format (Scan to File)
- 3What driver package format is supported by my Linux distribution?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Locate files scanned with ControlCenter2 (For Macintosh)
- 6When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 7When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 11I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 12What is the BRAdmin Professional software used for?
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 15Can I print from or scan to Android™ Smartphone?
- 16The printer status is Offline or Paused.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 20I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 21I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 22When I print, the pages are smudged with ink. What should I do?
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 26Pre-Required Procedures (Linux)
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28Protect your Brother machine against unauthorised access over the network
- 29Delete print jobs from the print queue.
- 30Open the Control Panel (For Windows)
- 31The edge of glossy paper is smudged.
- 32Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 33I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 34I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 35I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 36I cannot feed the paper from the Photo Paper Tray.
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38Where is the USB port on the machine?
- 39Set the date and time
- 40I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 41When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 42When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 43Why can't I print when an ink cartridge is empty?
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46Configure the Scan to Email Feature (Linux)
- 47I installed scan-key-tool, but it does not work. (Linux)
- 48When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50Can I print from and scan to iPhone, iPod touch and iPad?