FAQs & Troubleshooting
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241 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2What driver package format is supported by my Linux distribution?
- 3Can I print from or scan to Android™ Smartphone?
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6What is the BRAdmin Professional software used for?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 9When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 10How do I clear the message "PAPER JAM" from the display?
- 11How do I know which side up my photo paper should be in the tray?
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 13Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 14I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 15The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 16Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 17When I print, the pages are smudged with ink. What should I do?
- 18I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Pre-Required Procedures (Linux)
- 21I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Delete print jobs from the print queue.
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25How to identify your Operating System (OS).
- 26I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 27How do I clear Machine Error 46?
- 28I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 29I cannot feed the paper from the Photo Paper Tray.
- 30When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 33Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 34I installed scan-key-tool, but it does not work. (Linux)
- 35Important points for specifying the scan area (Linux)
- 36What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 37I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 38The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 39I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 42Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 43I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 44I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 45"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 46When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 47Scan a document in Mac OS X 10.7.
- 48Scan a document from a Windows Vista application
- 49After I installed Sun JavaVM, some applications will not work correctly.
- 50The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)