FAQs & Troubleshooting
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213 Results
- 1Is my Brother machine compatible with Windows Vista?
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 8I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Can I use AirPrint with my Brother machine?
- 12Can I print from or scan to Android™ Smartphone?
- 13The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 14How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 15The LCD displays an error code (number). What does it mean?
- 16Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 17Windows 7 Support Information
- 18Scan a document in Mac OS X 10.6.
- 19Cannot print after a Windows 10 update (June 2020)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21"Offline" appears on the Status Monitor.
- 22The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 23I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 26When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 27What driver package format is supported by my Linux distribution?
- 28I cannot print from my computer via USB.
- 29How do I clear the message "Cannot Detect" from the display?
- 30Scan and save a document in PDF format (Scan to File)
- 31When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 32Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 33Replace Ink
- 34How do I load envelopes into my machine?
- 35Configure and use the Scan Key Tool (Linux)
- 36The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 37The driver installation finished successfully but I cannot print. (Linux)
- 38All print jobs are aborted and nothing is printed. (Linux)
- 39I am unable to print from a client PC to a printer on a print server. (Linux)
- 40Firewall port requirements of the Scan Key Tool (Linux)
- 41Windows 10 Support Information
- 42Check the firmware version.
- 43Delete print jobs from the print queue.
- 44How to identify your Operating System (OS).
- 45The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 46Locate files scanned with ControlCenter3 (For Windows)
- 47The printer status is Offline or Paused.
- 48Is my Brother machine compatible with third party print servers?
- 49I cannot scan via USB. (Mac OS X)
- 50When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?