FAQs & Troubleshooting
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199 Results
- 1How do I load paper?
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Scan and save a document in PDF format (Scan to File)
- 4I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 5Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8When I print, the pages are smudged with ink. What should I do?
- 9Improve poor print quality.
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11How to identify your Operating System (OS).
- 12Locate files scanned with ControlCenter2 (For Macintosh)
- 13The edge of glossy paper is smudged.
- 14The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16Which E-mail packages are compatible with ControlCenter3?
- 17Scan a document from a Windows XP application
- 18Uninstall the drivers. (Mac OS X 10.5)
- 19The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23What driver package format is supported by my Linux distribution?
- 24The downloaded driver's name is different from my machine's name. (Linux)
- 25I cannot scan when using SELinux (Security-Enhanced Linux)
- 26Windows 10 Support Information
- 27I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 28How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 29Why is it necessary for my machine to go through regular cleaning cycles?
- 30Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 31I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Paper size settings are unavailable when I print from OpenOffice (Linux)
- 34The driver installation finished successfully but I cannot print. (Linux)
- 35I installed scan-key-tool, but it does not work. (Linux)
- 36Uninstall the scanner driver. (Linux)
- 37Uninstall Scan-key-tool. (Linux)
- 38To install the printer driver easily using a tool. (Linux)
- 39Pre-Required Procedures (Linux)
- 40ControlCenter3 displays a blank screen at startup (Windows)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Check the firmware version.
- 43Delete print jobs from the print queue.
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45Can I use AirPrint with my Brother machine?
- 46Locate files scanned with ControlCenter3 (For Windows)
- 47Change the printer driver settings (Windows/macOS)
- 48The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?