FAQs & Troubleshooting
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197 Results
- 1How do I load paper?
- 2What driver package format is supported by my Linux distribution?
- 3Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 5The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 6How do I clear Machine Error 46?
- 7The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 8One or more of my colors are not printing (blank). What can I do?
- 9I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 10Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12I'm using Windows and the print speed is too slow. What can I do?
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 15Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 16I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 17I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 18Uninstall printer drivers (Linux)
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Scan and save a document in PDF format (Scan to File)
- 21Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 22Can I print using only the black ink cartridge when the Color cartridges have run out?
- 23"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 24Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 25How do I clear the message "PAPER JAM" from the display?
- 26The LCD displays an error code (number). What does it mean?
- 27Install the built-in drivers (For Windows 8 and Windows 10)
- 28Scan a document in Windows 8 and Windows 10.
- 29How do I re-install the drivers?
- 30I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 31The downloaded driver's name is different from my machine's name. (Linux)
- 32I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 33Check the firmware version.
- 34The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 35I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 36I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 37Which E-mail packages are compatible with ControlCenter3?
- 38Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 39When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 40Configure the Scan to Email Feature (Linux)
- 41When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 42Important points for specifying the scan area (Linux)
- 43The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 44Can I print from or scan to Android™ Smartphone?
- 45When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 46"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 47Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 48The keys on the control panel do not respond.
- 49How do I clear the message "INK EMPTY" from the display?
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)