FAQs & Troubleshooting
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205 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3How do I load paper?
- 4Scan multiple pages into one file instead of each scan being saved as a separate file.
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6Where is the USB port on the machine?
- 7The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 8Can I print using only the black ink cartridge when the Color cartridges have run out?
- 9I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Scan and save a document in PDF format (Scan to File)
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13What driver package format is supported by my Linux distribution?
- 14The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 15Which E-mail packages are compatible with ControlCenter3?
- 16Can third party ink be used to refill the ink cartridges?
- 17What kind of Media Adapter can I use?
- 18How do I clear the message "PAPER JAM" from the display?
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 21Scan a document in Mac OS X 10.7.
- 22Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 23I'm unable to access the memory (media) card in the media slot. What can I do?
- 24I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 25I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 26The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 27Locate files scanned with ControlCenter3 (For Windows)
- 28Change the printer driver settings (Windows/macOS)
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30How do I clear Machine Error 46?
- 31I'm having difficulty reading the information displayed on my Brother machine's LCD.
- 32Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 33I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 34When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 35Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 36How do I re-install the drivers?
- 37The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 38I'm using Windows and the print speed is too slow. What can I do?
- 39I'm using Macintosh. What is the PreScan option used for?
- 40How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 41I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 42I am unable to print from a client PC to a printer on a print server. (Linux)
- 43I cannot make borderless prints.
- 44Can I print from or scan to Android™ Smartphone?
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46How do I know which side up my photo paper should be in the tray?
- 47"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 48I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 49In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 50Scan a document using "Scanner and Camera Wizard" in Windows XP