FAQs & Troubleshooting
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191 Results
- 1(Video) Load A5 short edge/A4/Letter paper
- 2(Video) Load A5 long edge paper
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4(Video) Set up your Brother machine
- 5Load paper in the paper tray
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9Replace Drum
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11I cannot print using my Brother machine on a wireless network (Windows)
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Replace Toner
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20The printer status is Offline or Paused.
- 21I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 24Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 25What is Toner Continue Mode?
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 28What driver package format is supported by my Linux distribution?
- 29(Video) Unpack your Brother machine
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31Turn the Toner Save mode on or off
- 32My Brother machine could not be found over the network when I installed drivers on my PC.
- 33Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 34No Drum
- 35Print Unable or Print Unable XX
- 36Cartridge Error
- 37TONER ENDED
- 38Drum End Soon
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40What is the recommended paper?
- 41I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43What is Brother iPrint&Scan?
- 44Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 47Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 48Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 49Jam Tray
- 50Check the remaining ink or toner level (Linux)