FAQs & Troubleshooting
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208 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot find some option in the Printing preferences. (For Windows)
- 3The printer status is Offline or Paused.
- 4Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7How do I load envelopes into my machine?
- 8Pre-Required Procedures (Linux)
- 9Configure the Scan to Email Feature (Linux)
- 10The downloaded driver's name is different from my machine's name. (Linux)
- 11What driver package format is supported by my Linux distribution?
- 12To install the printer driver easily using a tool. (Linux)
- 13Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 14Can I use AirPrint with my Brother machine?
- 15How to identify your Operating System (OS).
- 16Can I print from or scan to Android™ Smartphone?
- 17How do I know which side up my photo paper should be in the tray?
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19When I print, the pages are smudged with ink. What should I do?
- 20Where can I find my Brother machine's serial number?
- 21Improve poor print quality.
- 22Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 23Uninstall the Brother Software and Drivers (Windows)
- 24Open the Status Monitor
- 25I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 26I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 27When I print photos, the color quality is not good.
- 28I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 33I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 34Is my Brother machine compatible with Windows Vista?
- 35I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 36Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 37Scan a document in Mac OS X 10.6.
- 38Scan a document from a Windows Vista application
- 39Set the date and time
- 40I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 41I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44Configure scan settings without administrator privileges (Linux)
- 45I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 46Install BookScan & Whiteboard Suite onto Windows 10.
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48I cannot print from my computer via USB.
- 49The ink cartridges run out very quickly. Is there any reason for that?
- 50When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.