FAQs & Troubleshooting
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191 Results
- 105/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 231/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 310/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 427/06/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 527/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 601/06/2023Delete print jobs from the print queue.
- 716/05/2023I cannot print from my computer via USB.
- 827/03/2023Change the printer driver settings (Windows/macOS)
- 927/03/2023The printer status is Offline or Paused.
- 1024/03/2023Open the Status Monitor
- 1117/03/2023Open the "Scanners and Cameras" and Properties.
- 1215/02/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1314/02/2023Scan and save a document in PDF format (Scan to File)
- 1414/02/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 1514/02/2023Scan a document in Windows 8 and Windows 10.
- 1619/12/2022Can third party ink be used to refill the ink cartridges?
- 1713/12/2022How to identify your Operating System (OS).
- 1816/11/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 1915/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2031/10/2022Which E-mail packages are compatible with ControlCenter3?
- 2131/10/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 2226/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 2320/09/2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2430/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 2522/08/2022Configure the Scan to Email Feature (Linux)
- 2609/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 2708/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 2803/08/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 2926/07/2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 3026/07/2022Configure and use the Scan Key Tool (Linux)
- 3120/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 3219/07/2022Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 3323/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3424/05/2022I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 3518/05/2022Locate files scanned with ControlCenter3 (For Windows)
- 3609/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3720/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3807/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 3901/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4001/04/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4124/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4217/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4306/01/2022I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 4410/11/2021Open the Control Panel (For Windows)
- 4512/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 4619/01/2021ControlCenter3 displays a blank screen at startup (Windows)
- 4729/12/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 4827/07/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 4916/07/2020Cannot print after a Windows 10 update (June 2020)
- 5006/07/2020I cannot scan when using SELinux (Security-Enhanced Linux)