FAQs & Troubleshooting
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190 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4One or more of my colors are not printing (blank). What can I do?
- 5When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6Can I use AirPrint with my Brother machine?
- 7The edge of glossy paper is smudged.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10Can I print using only the black ink cartridge when the Color cartridges have run out?
- 11Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 12How do I clear the message "PAPER JAM" from the display?
- 13Why can't I print when an ink cartridge is empty?
- 14Pre-Required Procedures (Linux)
- 15Open the Control Panel (For Windows)
- 16Locate files scanned with ControlCenter3 (For Windows)
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18Which E-mail packages are compatible with ControlCenter3?
- 19When I print, the pages are smudged with ink. What should I do?
- 20How do I load paper?
- 21I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 22Can I print from or scan to Android™ Smartphone?
- 23How do I know which side up my photo paper should be in the tray?
- 24How do I load 10 x 15 Glossy paper into my machine?
- 25When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 26"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 27When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 28How do I replace the Ink Cartridge?
- 29I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 30When I print images, the quality is not good (Linux)
- 31How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 32Configure scan settings without administrator privileges (Linux)
- 33Print command (cupswrapper) (Linux)
- 34How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 35Open the Status Monitor
- 36How to identify your Operating System (OS).
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38The printer status is Offline or Paused.
- 39The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 40"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 41When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 42Where can I get FaceFilter Studio and what can I do with this application?
- 43Change the user interface of ControlCenter3
- 44When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 45When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 46When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 47Where is the USB port on the machine?
- 48I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50Set the date and time