FAQs & Troubleshooting
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204 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 10I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 11How do I know which side up my photo paper should be in the tray?
- 12The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 13Scan and save a document in PDF format (Scan to File)
- 14I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 15When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 16When I print, the pages are smudged with ink. What should I do?
- 17How do I clear the message "PAPER JAM" from the display?
- 18I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Cannot print after a Windows 10 update (June 2020)
- 21When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 22Print command (cupswrapper) (Linux)
- 23Windows 10 Support Information
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 26I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 27I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 28Which E-mail packages are compatible with ControlCenter3?
- 29Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 30When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 31When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 32When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 33Uninstall the drivers. (Mac OS X 10.5)
- 34When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 35How do I load paper?
- 36The driver installation finished successfully but I cannot print. (Linux)
- 37I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 38Check the firmware version.
- 39Can I print from or scan to Android™ Smartphone?
- 40When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 41How do I load 10 x 15 Glossy paper into my machine?
- 42Scan a document from the Windows Vista Photo Gallery
- 43When printing from my Apple Mac OS X, the print is coming out mirrored.
- 44In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 45Scan a document in Mac OS X 10.7.
- 46Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 47"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)