FAQs & Troubleshooting
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236 Results
- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Scan and save a document in PDF format (Scan to File)
- 4I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 5I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 6Functions supported in the Windows 7 built-in drivers
- 7I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 8When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10What driver package format is supported by my Linux distribution?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13Does NC-2200w work with Windows Vista?
- 14I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 15I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 16When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 17When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 18I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 19I cannot print from my computer via USB.
- 20Delete print jobs from the print queue.
- 21Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 23I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 24When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 25I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 26I am having issues with the paper feed. What can I do?
- 27When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 28The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 29The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 30I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 34How do I print on an envelope?
- 35I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 36I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 37I cannot scan via USB. (Mac OS X)
- 38When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 39When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 40The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 41Important points for specifying the scan area (Linux)
- 42I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 43Pre-Required Procedures (Linux)
- 44ControlCenter3 displays a blank screen at startup (Windows)
- 45Windows 10 Support Information
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.