FAQs & Troubleshooting
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128 Results
- 1My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 2When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 3I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 4How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6How to identify your Operating System (OS) for Windows or Mac
- 7Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 8How do I create a small label?
- 9Where can I find my Brother printer's serial number?
- 10The screen ‘locks’, or the printer does not respond normally.
- 11How do I print multiple lines and how many lines can I print?
- 12The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 13Which brands of Ni-MH rechargeable batteries do you recommend?
- 14My label is not cut automatically after printed.
- 15How do I clear the current format settings and/or the text on the display?
- 16Printing is not possible. (USB connection)
- 17Where can I download the latest P-touch Editor for Mac?
- 18How to install Brother software on a computer not connected to the Internet
- 19The tape got jammed or stuck in the printer.
- 20The display remains blank after the power is turned on.
- 21I get an error message and cannot update the firmware. (Windows 10 or later)
- 22I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 23Can I change the text settings line by line?
- 24How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 25My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 26Can my printer use TZ/TZe tapes?
- 27How to open the Devices and Printers window
- 28How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 29Can TZ tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 30How do I uninstall the printer driver?
- 31How to delete the registry information and files related to the printer driver
- 32How do I make a label with a barcode?
- 33The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 34I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 37P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 38How to identify the printer's firmware version
- 39Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 40The fabric tape became detached after washing.
- 41The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 42What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 43How do I eliminate the margin from the start or end of my label when printing?
- 44How do I change the size of characters?
- 45What is the Label List? (P-touch Editor 5.x for Windows)
- 46The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 47How do I initialize and clear the printer to factory default settings?
- 48When I make a label with barcode, the error message "Check # of Digits Entered !" appears on the LCD.
- 49How to create a label containing a bar code/QR code (P-touch Editor 5.2 or later for Mac)
- 50How do I transfer label or slip templates?