FAQs & Troubleshooting
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111 Results
- 1How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 2When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 3The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 4How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 5The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
- 6How do I print multiple lines and how many lines can I print?
- 7How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 8I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 9Where can I find my Brother printer's serial number?
- 10When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 11How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 12I cannot read the display clearly (the screen is too light or dark).
- 13How do I initialize and clear the printer to factory default settings?
- 14How do I print vertical text? (P-touch Editor 5.x for Windows)
- 15My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 16P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 17How to install Brother software on a computer not connected to the Internet
- 18The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 19How to delete the registry information and files related to the printer driver
- 20How to identify your Operating System (OS) for Windows or Mac
- 21How do I change the Language setting of the printer?
- 22Printing is not possible. (USB connection)
- 23I get an error message "System Error XX" / "Unable to use XX!".
- 24Error messages do not appear when using the USB connection of my printer.
- 25The tape got jammed or stuck in the printer.
- 26The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 27How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 28How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 29How do I make a label with a barcode?
- 30How do I print vertically?
- 31How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 32How to use Numbering function
- 33I can no longer print from my computer, even though I was able to print previously.
- 34The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 35How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 36How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 37I connected multiple printers of the same model to one computer but can only print from one of them.
- 38How can I use the Sequential Numbering function? (P-touch Editor 5.1 for Mac)
- 39How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 40The printed label contains blank horizontal lines.
- 41I get an error message and cannot update the firmware. (Windows 10 or later)
- 42Some functions available in P-touch Editor 5.4 are not available in P-touch Editor 6.x. (for Windows)
- 43I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows)
- 44P-touch Editor crashes when I open it on my Mac.
- 45Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 46Where can I download the latest P-touch Editor for Mac?
- 47I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 48Can my printer use TZ/TZe tapes?
- 49I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 50I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)