FAQs & Troubleshooting
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121 Results
- 1How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 2Printing is not possible. (USB connection)
- 3When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 4I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 5The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 6How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 7What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 10How to identify your Operating System (OS) for Windows or Mac
- 11How do I eliminate the margin from the start or end of my label when printing?
- 12How do I create a small label?
- 13My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 14How do I initialize and clear the printer to factory default settings?
- 15When I press the print key, the power turns off.
- 16Where can I download the latest P-touch Editor for Mac?
- 17My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 18P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 19How to install Brother software on a computer not connected to the Internet
- 20I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 21The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 22A tape jam which cannot be cleared keeps occurring.
- 23Label files saved previously are now empty.
- 24Which brands of Ni-MH rechargeable batteries do you recommend?
- 25The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 26How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 27I cannot read the display clearly (the screen is too light or dark).
- 28How do I change the Language setting of the printer?
- 29(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 30How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 31How to use Numbering function
- 32I get an error message and cannot update the firmware. (Windows 10 or later)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34The screen ‘locks’, or the printer does not respond normally.
- 35How do I use a template? (P-touch Editor 5.1 for Mac)
- 36Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 37How do I change the size of characters?
- 38Printing is not possible. (P-touch Editor5.3 for Mac)
- 39The label is not printed even though I pressed the print key.
- 40I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows)
- 41I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 42(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 44The printer stops while printing a label.
- 45How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 46How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 47Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 48How to identify the printer's firmware version
- 49Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 50How do I uninstall the printer driver?
