FAQs & Troubleshooting
Latest |
91 Results
- 5107/03/2019What is Brother iPrint&Scan?
- 5221/01/2019When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5320/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 5408/11/2018Scan multiple pages into one file instead of each scan being saved as a separate file.
- 5510/08/2018I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 5604/06/2018My Brother machine could not be found over the network when I installed drivers on my computer.
- 5717/05/2018I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 5805/03/2018"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 5927/10/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 6020/10/2017Enable or disable the Brother machine's USB interface.
- 6108/09/2017Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 6207/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6303/02/2017Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 6428/07/2016Reset the Scheduled maintenance counter
- 6528/04/2016What do the LED indications mean?
- 6625/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6725/03/2016Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 6825/03/2016The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 6925/03/2016Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 7025/03/2016Can I print from or scan to Android™ Smartphone?
- 7124/03/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 7224/03/2016In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 7305/01/2016Card Jam
- 7405/01/2016The scan result of thick documents is enlarged or its bottom part is cut off.
- 7505/01/2016My scanned image is missing.
- 7605/01/2016Document Jam
- 7725/11/2015Clean the roller
- 7820/11/2015Load Documents
- 7919/11/2015Scan and save documents to the Android™ mobile devices using my Brother machine.
- 8018/11/2015Clean the scanner
- 8118/11/2015Scan error due to length, reduce length
- 8218/11/2015When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 8318/11/2015Paper suitable for scanning
- 8418/11/2015"Multifeed detection" or "Multifeed Detection Error"
- 8518/11/2015On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 8618/11/2015Scan Unable
- 8718/11/2015Discover the MAC address of the Brother network card.
- 8809/11/2015Reset the network settings to the factory default.
- 8908/05/2015Changing scan settings in ControlCenter.
- 9009/06/2014Can I print from and scan to iPhone, iPod touch and iPad?
- 9103/02/2012Unusable Device