FAQs & Troubleshooting
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105 Results
- 51I cannot scan from my computer via network. (For Macintosh)
- 52I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 53What is WEP?
- 54I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 55Check your machine's IP Address or Node Name
- 56The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 57The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 58"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 59"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 60I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 61Windows 10 Support Information
- 62I cannot save a file downloaded from the Brother support website (For Windows)
- 63Check the firmware version.
- 64Verify the Brother machine connected to the Wired Network (For Macintosh)
- 65Verify the Brother machine connected to the Wired Network (For Windows)
- 66Printing/ Scanning with a mobile device
- 67Paper suitable for scanning
- 68On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 69What is Brother Web Connect?
- 70I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 71Unable to Scan XX
- 72Check the IP addresses of your PC and the Brother machine
- 73I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 74What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 75Configure the Scan to Email Feature (Linux)
- 76Scan using XSane or GIMP (Linux)
- 77Delete a network scanner entry. (Linux)
- 78Uninstall Scan-key-tool. (Linux)
- 79How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 80Open the Control Panel (For Windows)
- 81Verify the Brother machine connected to the Wireless Network (For Windows)
- 82Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 83Clean the Separation Pad
- 84A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 85Important points you need to confirm before configuring your Brother machine for a wireless network.
- 86Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 87In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 88When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 89Uninstall the Brother Software and Drivers (Windows)
- 90What driver package format is supported by my Linux distribution?
- 91Command List of brscan. (Linux)
- 92Uninstall the scanner driver. (Linux)
- 93Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 94I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 95Install PaperPort™ 12SE onto Windows 10.
- 96Install Presto!® BizCard® onto Windows 10.
- 97Changing scan settings in ControlCenter.
- 98What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 99Download a file from the "Downloads" section and save it to Windows 8 computer.
- 100Verify the Brother machine connected to the Wireless Network (For Macintosh)