FAQs & Troubleshooting
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105 Results
- 1What is Brother iPrint&Scan?
- 2How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Replace Pad
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Scan from the Brother iPrint&Scan application using Windows Phone.
- 7Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 9Easy Scan to E-mail
- 10Paper suitable for scanning
- 11I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 12How to identify your Operating System (OS).
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 15Replace Roller
- 16Duplex (two-sided) scan
- 17Can I print from or scan to Android™ Smartphone?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21What is Brother Web Connect?
- 22I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 23I cannot scan from my computer via network. (For Windows)
- 24"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 25Changing scan settings in ControlCenter.
- 26Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Multifeed
- 29Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 30Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 31Replace Parts
- 32Cover is Open
- 33Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 34Reset the network settings to the factory default.
- 35How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 36Scanning with the Cloud
- 37What is Infrastructure mode?
- 38"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 39Open the Control Panel (For Windows)
- 40Scan and save documents to the Android™ mobile devices using my Brother machine.
- 41The LCD displays an error code when I use Web icon (Brother Web Connect).
- 42Discover the MAC address of the Brother network card
- 43What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 44I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 45Scan using XSane or GIMP (Linux)
- 46Configuring frequently-used scan settings on your computer.
- 47Verify the Brother machine connected to the Wired Network (For Macintosh)
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49Open the "Scanners and Cameras" and Properties.
- 50A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.