FAQs & Troubleshooting
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- 1Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 2Replace Parts
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Can I scan to an Android™ Smartphone?
- 5Configuring frequently-used scan settings on your computer.
- 6When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 7Multifeed
- 8Replace Roller
- 9My Brother machine sound level is high while scanning documents.
- 10Paper suitable for scanning
- 11Unusable Device
- 12What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 13Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 14Replace Pad
- 15Duplex (two-sided) scan
- 16Document Jam
- 17Changing scan settings in ControlCenter.
- 18Cover is Open
- 19Uninstall the Brother Software and Drivers (Windows)
- 20What driver package format is supported by my Linux distribution?
- 21I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 22Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24Clean the Separation Pad
- 25Out of Memory
- 26Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 27In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30How to identify your Operating System (OS).
- 31A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 32Scan Unable
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34Scan using XSane or GIMP (Linux)
- 35Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 36I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38Windows 10 Support Information
- 39How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 40Machine Error
- 41Clean the scanner
- 42"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 43Uninstall Scan-key-tool. (Linux)
- 44"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 45Install Presto!® BizCard® onto Windows 10.
- 46Check the firmware version.
- 47A horizontal line appears at the top of the scanned image.
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 50Clean the Pick-up Roller