FAQs & Troubleshooting
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- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Document Jam
- 3Paper suitable for scanning
- 4Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 5Replace Roller
- 6Can I scan to an Android™ Smartphone?
- 7Configuring frequently-used scan settings on your computer.
- 8What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 9Replace Pad
- 10The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 11How to identify your Operating System (OS).
- 12When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Command List of brscan. (Linux)
- 15"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 16Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 17Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 18Scan Unable
- 19Out of Memory
- 20Clean the Separation Pad
- 21What driver package format is supported by my Linux distribution?
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23My Brother machine sound level is high while scanning documents.
- 24Open the "Scanners and Cameras" and Properties.
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Replace Parts
- 27I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 28Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 29A horizontal line appears at the top of the scanned image.
- 30Open the Control Panel (For Windows)
- 31Scan using XSane or GIMP (Linux)
- 32"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 33Important points for specifying the scan area (Linux)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Changing scan settings in ControlCenter.
- 36Check the firmware version.
- 37How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 40A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 41Clean the Pick-up Roller
- 42Cover is Open
- 43Scan a document in Windows 8 and Windows 10.
- 44When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 45Configure the Scan to Email Feature (Linux)
- 46Delete a network scanner entry. (Linux)
- 47Uninstall Scan-key-tool. (Linux)
- 48I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 49I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 50Windows 10 Support Information