FAQs & Troubleshooting
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93 Results
- 1What is Brother iPrint&Scan?
- 2Load Documents
- 3Reset the Usage Counters
- 4Load Business Cards
- 5Card Jam
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Replace the Pick Up Roller
- 8Scanning and Other Problems
- 9Save Scanned Documents on Your Computer
- 10Load Documents Longer than Standard Size
- 11Load a Plastic Card
- 12Configure Date and Time Using Web Based Management
- 13Manage Multiple Certificates
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16How to identify your Operating System (OS).
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18Clean the Sensors
- 19Save Scanned Documents Using Scan to Workflow Function
- 20Send an Email Securely
- 21Wireless LAN Error Codes
- 22Replace the Separation Pad
- 23Set up a Scan to SFTP Profile
- 24Load Standard Size Documents
- 25What driver package format is supported by my Linux distribution?
- 26Command List of brscan. (Linux)
- 27Enable the Brother machine's network interface.
- 28Acceptable Documents
- 29Reset Your Brother Machine
- 30Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 31Register an Email Address Using Web Based Management
- 32Uninstall the drivers. (macOS 10.14 - macOS 12)
- 33I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35Scan Using Apple Image Capture
- 36Your Scanner Cannot Be Detected on the Network During Installation
- 37Access Web Based Management
- 38Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 39Document Jam
- 40Uninstall the Brother Software and Drivers (Windows)
- 41My documents saved or sent in the "Secure PDF Single-Page" or "Secure PDF Multi-Page" format are blank when opened with Adobe Acrobat Reader.
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43Set up a Brother machine and your mobile device on a wireless network
- 44Check the firmware version.
- 45Important points you need to confirm before configuring your Brother machine for a wireless network.
- 46Discover the MAC address of the Brother network card
- 47Reset the network settings to the factory default.
- 48Configure the Scan to Email Feature (Linux)
- 49Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 50If You Want to Check that Your Network Devices are Working Correctly