FAQs & Troubleshooting
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53 Results
- 1How to identify your Operating System (OS).
- 2Load a Plastic Card
- 3Load Documents
- 4Replace the Separation Pad
- 5Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 6Reset the Usage Counters
- 7Acceptable Documents
- 8Set Up the Brother Machine Using Remote Setup (Mac)
- 9Error and Maintenance Indications
- 10Save Scanned Documents on Your Computer
- 11Replace the Pick Up Roller
- 12Reset Your Brother Machine
- 13Change the brscan5 scan settings using XSane (Linux)
- 14Important points for specifying the scan area (Linux)
- 15Load Documents Longer than Standard Size
- 16Load Business Cards
- 17Open the Control Panel (For Windows)
- 18Check the Serial Number
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21Scan using XSane or GIMP (Linux)
- 22Command List of brscan. (Linux)
- 23What is Remote Setup?
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Check the firmware version.
- 27Card Jam
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29Document Jam
- 30Uninstall the drivers. (macOS 13 or greater)
- 31Uninstall the Brother Software and Drivers (Windows)
- 32I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 33Configure the Scan to Email Feature (Linux)
- 34Where can I download Brother iPrint&Scan application for Mac?
- 35Delete a network scanner entry. (Linux)
- 36Uninstall Scan-key-tool. (Linux)
- 37Pre-Required Procedures (Linux)
- 38Scan Using Bus Power Mode
- 39Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 40Update the Driver or Firmware for your Brother machine
- 41Uninstall the drivers. (macOS 10.14 - macOS 12)
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43Uninstall the scanner driver. (Linux)
- 44Clean the Sensors
- 45Scan Using Apple Image Capture
- 46Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 47Change the General Settings Using Remote Setup
- 48Scanning and Other Problems
- 49Set Up the Brother Machine Using Remote Setup (Windows®)
- 50Clean the Scanner and Rollers