FAQs & Troubleshooting
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101 Results
- 1Reset the network settings to the factory default.
- 2Plastic Card Jam
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4What is Brother iPrint&Scan?
- 5The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 6The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 10TWAIN errors appear when starting to scan. (Macintosh)
- 11Can not scan a long document.
- 12Can I print from or scan to Android™ Smartphone?
- 13Cover is Open
- 14Document Jam
- 15Server Time Out (Scan to FTP)
- 16Configuring frequently-used scan settings on your computer.
- 17My Brother machine doesn't feed a card for scanning.
- 18The document was not fed.
- 19OCR does not work.
- 20Replace Roller
- 21Replace Pad
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Scan from the Brother iPrint&Scan application using Windows Phone.
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25How to identify your Operating System (OS).
- 26The scan quality is poor.
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28Other Error (Other Error)
- 29Changing scan settings in ControlCenter.
- 30A plastic card error occurs.
- 31TWAIN or WIA errors appear when starting to scan. (Windows)
- 32USB Flash Drive is Full (Scan to USB)
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 35Unable to Scan XX
- 36Rename the File (Scan to USB)
- 37Configure the Scan to Email Feature (Linux)
- 38Check the firmware version.
- 39Load Documents
- 40How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 41Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
- 42A page that is not a blank page is skipped.
- 43The machine is in Sleep Mode (power save mode).
- 44The scanned image is skewed.
- 45The scan speed is too slow.
- 46My scanned image is missing.
- 47Open the Control Panel (For Windows)
- 48Paper suitable for scanning
- 49I cannot start ControlCenter.
- 50What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?