FAQs & Troubleshooting
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165 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3Where can I download the latest P-touch Editor for Mac?
- 4How do I transfer label templates with P-touch Transfer Express?
- 5How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 6While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 7Some of the print options in OpenOffice do not work. (Linux®)
- 8The paper settings specified from the server computer are not reflected on the client computer.
- 9Printing is not possible. (USB connection)
- 10How is the print head cleaning cassette used?
- 11Is it possible to connect both USB cable and Serial cable to the same machine at the same time?
- 12The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 15How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
- 16Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 17I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 18How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 19(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 20I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 21How do I uninstall the printer driver?
- 22How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 23How to identify your Operating System (OS) for Windows or Mac
- 24My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 25When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 26The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 27Printing is not possible. (P-touch Editor 5.0 for Mac)
- 28How to print in high resolution mode using an HG tape
- 29I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 30How do I transfer label or slip templates?
- 31P-touch Editor crashes when I open it on my Mac.
- 32Creating a label with OpenOffice (Linux®)
- 33Can my printer use TZ/TZe tapes?
- 34I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 35The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 36How to open the Devices and Printers window
- 37How to identify the printer's firmware version
- 38Can I print from any software other than P-touch Editor? (for Windows)
- 39Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 40I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 41The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 42The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 43The top and base layers of the laminated tape are misaligned.
- 44How to delete the registry information and files related to the printer driver
- 45(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 46(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 47How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 48How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 49I can no longer print from my computer, even though I was able to print previously.
- 50(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)