FAQs & Troubleshooting
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164 Results
- 1While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 2(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 3Printing is not possible. (USB connection)
- 4Where can I download the latest P-touch Editor for Mac?
- 5I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 8How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 9How to identify the printer's firmware version
- 10Printing is not possible. (P-touch Editor5.3 for Mac)
- 11The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 12Print free-length labels with the set length (Linux®)
- 13Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 14The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 15How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 16Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 17The paper settings specified from the server computer are not reflected on the client computer.
- 18How is the print head cleaning cassette used?
- 19The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 20I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 21How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 22How to identify your Operating System (OS) for Windows or Mac
- 23The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 24The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 25My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 26Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 27Creating a label with GIMP (Linux®)
- 28The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 29Can I print from any software other than P-touch Editor? (for Windows)
- 30Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 31What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 32How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 33How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 34How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 35How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 36Printing is not possible. (P-touch Editor 5.0 for Mac)
- 37I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 38I cannot print from GIMP on Linux.
- 39I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 40Uninstalling the printer drivers (Linux®)
- 41Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 42The top and base layers of the laminated tape are misaligned.
- 43How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 44When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 45I can no longer print from my computer, even though I was able to print previously.
- 46(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 47When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 48How do I transfer label templates with P-touch Transfer Express?
- 49How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
- 50I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)