FAQs & Troubleshooting
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96 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2Printing is not possible. (USB connection)
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 5Where can I find my Brother printer's serial number?
- 6When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 7What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 8My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 9P-touch Editor crashes when I open it on my Mac.
- 10How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 11How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 12The tape got jammed or stuck in the printer.
- 13"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 14I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 15The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 16How to identify your Operating System (OS) for Windows or Mac
- 17How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 18Printing is not possible. (P-touch Editor 5.0 for Mac)
- 19I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 20I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 21How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 22What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 23How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)
- 24Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 25I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 26I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 27Can my printer use TZ/TZe tapes?
- 28The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 29How to open the Devices and Printers window
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 32How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 33Is data created in other applications compatible with P-touch Editor 5.1 for Mac?
- 34How do I use a template? (P-touch Editor 5.1 for Mac)
- 35I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 36Error messages do not appear when using the USB connection of my printer.
- 37How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 38How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 39Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 40I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 41The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 42How do I transfer label or slip templates?
- 43Can I directly operate my printer from a self-developed application software and print a label?
- 44Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 45The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 46Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 47How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 48I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 49The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 50How do I uninstall the printer driver?