FAQs & Troubleshooting
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- 1I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 2How is the print head cleaning cassette used?
- 3(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 6While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 7Some of the print options in OpenOffice do not work. (Linux®)
- 8How to identify your Operating System (OS) for Windows or Mac
- 9Installing the LPR driver and CUPS wrapper driver (Linux®)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 12The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 13Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 14I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 15Where can I download the latest P-touch Editor for Mac?
- 16Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 17I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 18I cannot save the edited text file. (Linux®)
- 19Print free-length labels with the set length (Linux®)
- 20Adding a custom media size for continuous tape / roll (Linux®)
- 21How to open the Devices and Printers window
- 22The tape got jammed or stuck in the printer.
- 23Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 24Can I directly operate my printer from a self-developed application software and print a label?
- 25Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 26I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 27The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 28How to delete the registry information and files related to the printer driver
- 29How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 30How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 31A different IP address is assigned every time the product is booted.
- 32I can no longer print from my computer, even though I was able to print previously.
- 33The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 34How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 35I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 36When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 37(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 38Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 39How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 40How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 41How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
- 42My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 43The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
- 44How do I create name badges by joining "First Name" and "Last Name" fields together?
- 45How to use a 9/64" (3.5 mm) wide tape
- 46How to use the Numbering function (P-touch Editor 5.x for Windows)
- 47Suddenly my print server stopped printing.
- 48I have an occasional printing problem.
- 49The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 50I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)