FAQs & Troubleshooting
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104 Results
- 1Installing the software
- 2Where can I find my Brother printer's serial number?
- 3Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 4How do I transfer templates to the printer?
- 5When printing from an application, the application's "Collate" setting does not work correctly.
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 8How do I turn the printer off?
- 9I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 10The latest printer driver was successfully installed, but the driver did not update correctly.
- 11The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 12I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 13Printing from a Windows PC or Mac
- 14What Android™ mobile application can I use?
- 15P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 16How to connect to a DC power outlet (optional)
- 17Using the Printer Setting Tool (for Mac)
- 18I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 19How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 20How do I uninstall the printer driver?
- 21When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 22How to install Brother software on a computer not connected to the Internet
- 23Using the Device Settings (for Windows)
- 24The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 25I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 26The DATA indicator has turned off even though data remains in the printer.
- 27The side margins are incorrect.
- 28How to charge the rechargeable Li-ion battery
- 29How do I transfer label templates with P-touch Transfer Express?
- 30How to install the rechargeable Li-ion battery (optional)
- 31How to connect to an AC power outlet (optional)
- 32Printing is not possible. (USB connection)
- 33Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 34How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 35Using the Printer Setting Tool (for Windows)
- 36Getting ready to use your printer.
- 37Pages are partially printed, and the DATA indicator remains lit or is flashing.
- 38The paper is jammed in the printer.
- 39How to identify your Operating System (OS) for Windows or Mac
- 40How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 41The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 42Error messages do not appear when using the USB connection of my printer.
- 43I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 44Uninstalling the printer drivers (Linux®)
- 45The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 46I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Can I print out the printer settings?
- 49The top margin is incorrect.
- 50How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)