FAQs & Troubleshooting
Popular |
322 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2How do I know which side up my photo paper should be in the tray?
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 6When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 7When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 10I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 11Where can I find the ink cartridges for my new Brother machine?
- 12No Paper Fed
- 13Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 14I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 15Can my Brother machine print a report to verify a fax I sent was received?
- 16When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 17The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23Scan from the Brother iPrint&Scan application using Windows Phone.
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25What is Brother iPrint&Scan?
- 26The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 27Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 28The edge of glossy paper is smudged.
- 29How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31Load paper in the paper tray
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33What driver package format is supported by my Linux distribution?
- 34The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 35I installed scan-key-tool, but it does not work. (Linux)
- 36Install FaceFilter Studio onto Windows 10.
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41The printer status is Offline or Paused.
- 42I am sharing my Brother machine. I can print but cannot scan.
- 43"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 44Scan and save a document in PDF format (Scan to File)
- 45I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 46How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 47Scan a document into ScanSoft™ PaperPort™ 11SE
- 48Scan a document in Mac OS X 10.7.
- 49Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)