FAQs & Troubleshooting
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315 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 3Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5How do I load envelopes into my machine?
- 6I cannot print using my Brother machine on a wireless network (Windows)
- 7The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9I still receive the error message "Paper Jam" after I removed the jammed paper.
- 10I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 11How do I know which receive mode to select?
- 12Scan and save a document in PDF format (Scan to File)
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14What driver package format is supported by my Linux distribution?
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16How do I know which side up my photo paper should be in the tray?
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18Paper Jam
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23Delete print jobs from the print queue.
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 28I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 29Where is the USB port on the machine?
- 30What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32To install the printer driver easily using a tool. (Linux)
- 33I get a TS error when trying to print on a wireless network.
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39Print a web page from iPrint&Scan when using an Android™ mobile device.
- 40Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 41Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 42I am unable to change my Brother machine's Receive Mode.
- 43Stop my Brother machine from automatically redialing a number.
- 44Delete numbers stored in my Brother machine's Caller ID History.
- 45Can I still receive a fax if I accidentally answer it on an extension or external telephone?
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47The printer status is Offline or Paused.
- 48Can I use voice mail on the same line as my Brother machine?
- 49I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 50How do I store Speed Dial numbers on my Brother machine for easy dialing?