FAQs & Troubleshooting
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327 Results
- 104/07/2024I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 204/07/2024Brother iPrint&Scan cannot find my Brother machine (macOS)
- 304/07/2024Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 427/06/2024The scanning speed is slow when scanning from my machine. (Windows)
- 519/06/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 613/06/2024My Brother machine is unresponsive.
- 705/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 828/05/2024Toner Low or Prepare New Toner Cartridge
- 928/05/2024Drum End Soon
- 1022/05/2024(Video) Update the Driver or Firmware for your Brother machine
- 1129/03/2024(Video) Cannot Detect
- 1229/03/2024(Video) 2-sided Disable or 2-sided Disabled
- 1329/03/2024(Video) Manual Feed
- 1429/02/2024(Video) Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 1529/02/2024(Video) Enable the Brother machine's network interface.
- 1629/02/2024(Video) Set up your Brother machine on a wireless network.
- 1729/02/2024(Video) Set up a Brother machine and your mobile device on a wireless network
- 1814/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1914/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 2031/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 2110/01/2024What is the default password for my Brother machine?
- 2204/01/2024(Video) Toner set
- 2320/10/2023What is the difference between the toner cartridge and the drum unit?
- 2422/09/2023I cannot scan via network.
- 2525/08/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 2623/08/2023Out of Memory
- 2726/07/2023Media Type Mismatch or Media Mismatch
- 2829/06/2023Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 2927/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 3008/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3106/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 3206/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 3301/06/2023Print both sides of paper or a booklet automatically
- 3401/06/2023Add your Brother machine with AirPrint (macOS)
- 3501/06/2023Delete print jobs from the print queue.
- 3616/05/2023I cannot print from my computer via USB.
- 3726/04/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 3811/04/2023(Video) Paper is Jammed in the Output Paper Tray
- 3911/04/2023(Video) Paper is Jammed in the 2-sided Tray
- 4011/04/2023(Video) Paper is Jammed in the Back of the Machine
- 4111/04/2023(Video) Paper is Jammed inside the Machine
- 4211/04/2023(Video) Paper is Jammed in the Paper Tray
- 4310/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 4407/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4507/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 4603/04/2023Change machine settings from your computer.
- 4727/03/2023"Offline" appears on the Status Monitor.
- 4827/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 4927/03/2023Change the printer driver settings (Windows/macOS)
- 5027/03/2023The printer status is Offline or Paused.