FAQs & Troubleshooting
![]() |
Popular |
338 Results
- 1Printouts have wrinkles.
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6White streaks or bands appear down the page.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 11Tips for copy/scanning and preventing document jams
- 12Printouts have toner scatter or toner stain.
- 13Colored lines appear across the page.
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Configure a cover page for PC-FAX.
- 16Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Scan and save a document in PDF format (Scan to File)
- 19How do I turn off/on the Toner Save Mode?
- 20Vertical colored streaks or bands appear on the page.
- 21Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 22The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 23I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 24What driver package format is supported by my Linux distribution?
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26Delete print jobs from the print queue.
- 27What is Brother iPrint&Scan?
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30The printer status is Offline or Paused.
- 31I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 34Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35Print a web page from iPrint&Scan when using an Android™ mobile device.
- 36Locate files scanned with ControlCenter2 (For Macintosh)
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39What is the recommended paper?
- 40My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 41Pre-Required Procedures (Linux)
- 42I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 43When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 44Adjust color settings by using the custom setting in the printer driver
- 45Spots are printed at 75mm.
- 46White lines or bands or ribbing appear across the page.
- 47Colors are light or unclear on the whole page.
- 48I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 49Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.