FAQs & Troubleshooting
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297 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4The color of your printouts is not what you expected
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7What is Brother iPrint&Scan?
- 8Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 9Print on both sides of the paper (2-sided/duplex Printing).
- 10Wrinkle
- 11Load paper in the paper tray
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13Uneven density appears periodically across the page
- 14Smudges on printed pages (Poor fixing)
- 15Ghost
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20Curled or wavy
- 21Jam Manual Feed
- 22Adjust color settings by using the custom setting in the printer driver
- 23Use voice mail on the same line as my Brother machine.
- 24Color misregistration
- 25White streaks or bands down the page
- 26Nothing is printed on the page
- 27Configure and use the Scan to E-mail Server feature.
- 28I keep getting the error message "Authenticate Err (Authentication error)".
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 31When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 33Can I print from or scan to Android™ Smartphone?
- 34Replace PF Kit xx
- 35No Toner
- 36The printer status is Offline or Paused.
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38Cover is Open
- 39Replace Belt
- 40Toner scatter or toner stain
- 41Jam Tray 1 or Jam Tray
- 42Colored spots at 94 mm (3.7 in.) intervals or at 24 mm (0.9 in.) intervals
- 43Colored lines across the page
- 44Replace Toner
- 45White spots or hollow print
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Scan from the Brother iPrint&Scan application using Windows Phone.
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.