FAQs & Troubleshooting
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363 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Curled or wavy
- 11Page skewed
- 12Replace Laser
- 13Jam Rear
- 14Replace Drum
- 15Black lines down the page
- 16I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Can I print from or scan to Android™ Smartphone?
- 19How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 20The printer status is Offline or Paused.
- 21Jam Duplex
- 22I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 23Transfer faxes to the PC when my machine has a mechanical problem
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26What is Brother iPrint&Scan?
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Set up a Group for Broadcasting faxes.
- 29Jam Inside
- 30Jam Tray 1 / Jam Tray 2
- 31I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 32Wrinkles or creases
- 33Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 34Setup and use Brother PC-FAX receiving
- 35When I try to send a fax the message "FAX # Restricted" appears on the display.
- 36Print both sides of paper or a booklet automatically
- 37A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39Duplex (two-sided) scan
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41Replace PF Kit xx
- 42Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 43Can I use voice mail on the same line as my Brother machine?
- 44Toner specks
- 45Lines across the page
- 46Turn the Toner Save mode on or off
- 47All black
- 48Add your Brother machine with AirPrint (macOS)
- 49Use the Universal Printer Driver for PCL
- 50Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.