FAQs & Troubleshooting
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224 Results
- 1What can happen if the wrong paper is used in your machine.
- 2The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 3What driver package format is supported by my Linux distribution?
- 4I want to print using CUPS while keeping SELinux enabled. (Linux)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8Scan a document from a Windows XP application
- 9I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 10I'm using Macintosh. What is the PreScan option used for?
- 11My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 14I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 15I cannot print from my computer via network. (For Windows)
- 16I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 17Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 18What is a "Generic PCL Driver"?
- 19How do I program the date and time?
- 20Can I print from DOS applications?
- 21I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 22The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 23How do I factory reset the print server?
- 24When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 27Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 28I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 29Verify the Brother machine connected to the Wired Network (For Macintosh)
- 30I can print but cannot scan via network. (For Windows)
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 33I'm using Windows XP. I cannot scan with the USB cable.
- 34I cannot use the "Modules Update" button on Web BRAdmin.
- 35I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 36Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 37I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 38Scan using XSane or GIMP (Linux)
- 39Large characters are printed incorrectly. (Linux)
- 40Print command (LPR) (Linux)
- 41I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 42Send a fax using PC-FAX with LPD/LPRng (Linux)
- 43The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 46Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 47Functions supported in the Windows 7 built-in drivers
- 48Windows 7 Support Information
- 49The paper is skewed when it's printed.
- 50When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?