FAQs & Troubleshooting
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349 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3I cannot find some option in the Printing preferences. (For Windows)
- 4Replace Ink
- 5I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 6Can I connect to the Active Directory server using the LDAP feature?
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Locate files scanned with ControlCenter2 (For Macintosh)
- 10How do I adjust my Brother machine's tray use for copying and faxing?
- 11Scan and save a document in PDF format (Scan to File)
- 12Can third party ink be used to refill the ink cartridges?
- 13Load paper in the paper tray
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 16I cannot make borderless prints.
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 19I cannot remove red-eye.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22What driver package format is supported by my Linux distribution?
- 23How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 26When I print, the pages are smudged with ink. What should I do?
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28Cannot print after a Windows 10 update (June 2020)
- 29I cannot send a fax using PC-FAX (Windows 10)
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31I still receive the error message "Paper Jam" after I removed the jammed paper.
- 32Delete numbers stored in my Brother machine's Caller ID History.
- 33Can I print from or scan to Android™ Smartphone?
- 34I am asked to enter a password when starting the Remote Setup application. What is the password?
- 35When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 36Print using only the black ink cartridge when the Color cartridges have run out.
- 37What is Infrastructure mode?
- 38I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 39I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 40How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 41When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 42Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 43How do I factory reset the network settings?
- 44How do I clear the message "Cannot Detect" from the display?
- 45I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 46I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 49Delete a network scanner entry. (Linux)
- 50Pre-Required Procedures (Linux)